UX Designer
6 Months
Solo Project
All-in-one online counseling app, offering remote therapy sessions through chat and video calls.
Timeline
Role
Team
Online Counseling App
Overview
WellSpring
Overview
WellSpring is an all-in-one online counseling app, offering remote therapy sessions through chat and video calls. Users can access recorded sessions, mental health practices, and receive prescriptions and session notes from doctors, all aimed at promoting mental wellness and progress with ease.
Problems
Users lacked immediate assistance during mental health emergencies.
Struggled to track progress.
Access session recordings, prescriptions, and personalized practices in remote counseling.
Research
We discussed challenges in remote counseling.
I Investigated preferences for remote counseling.
Therapist & Patient Interviews
I started by doing some general research to gather information's about counseling and psychology and their overall challenges.
General Research!
The research was like a flexible step-by-step process. Different parts could be worked on simultaneously, or steps could be revisited if necessary.
At the project's outset, the focus was on determining exactly what the app needed to do. As the sole contributor to this project, I had to make decisions about how the app would function, especially since the project requirements and strategy were not fully defined at that point.
A significant amount of time was spent ensuring clarity, given that I was the only person working on the project. Communication efforts extended to various individuals both within and outside the project, such as mental health professionals, patients, and design experts.
Overview
Analyzed features and shortcomings of existing mental health platforms.
Competitor Research
BetterHelp
Online Counseling App
Primary Competitor
Strengths: Easy session scheduling, user-friendly messaging
Weaknesses: Forces to take action, nonfunctional journaling feature
Online Counseling App
Primary Competitor
Talkspace
Strengths: Smooth navigation, clear progress tracking
Weaknesses: Cluttered interface, occasional lag in video sessions
Emotional Support App
Secondary Competitor
7 Cups
Strengths: Access to support groups, listener option is a great feature
Weaknesses: Boring UI design, too many popups, confusing UI
Guided Meditation App
Secondary Competitor
Headspace
Strengths: Helpful programs, clear instructions
Weaknesses: Restricted actions, lack of access to professionals
Guided Meditation App
Secondary Competitor
Data Analysis
The research gave lots of useful information analyzing the findings helped to filter the unnecessary information and focus and find a solution for primary problems. based on data I created personas, user journey map.
The research gave lots of useful information analyzing the findings helped to filter the unnecessary information and focus and find a solution for primary problems. based on data I created personas, user journey map.
Personas
Key Findings
People perform better when they are being observed
Both patients and therapists highlighted challenges in tracking progress effectively
Patients reported that the peak of their anxiety diminished more rapidly when they had sessions on the same day
According to Harvard Health, about 60% patients drop out of therapy treatments
Design Approach
To provide a comprehensive understanding of WellSpring's design evolution, let's look at the steps it took. In the Low Fidelity Design, design challenges were addressed to enhance user-friendliness.
Transitioning to the High Fidelity Design, improvements in looks and user interactions were highlighted. Each step in this process was repeated as needed to achieve optimal results. The primary goal was to make WellSpring's online counseling experience smoother and more user-friendly.
Site Map
Low Fidelity Design
High Fidelity Design
Feedback
User Perspectives
Icons are confusing without clear names.
Booking appointments is too complicated.
Questionnaires look too minimal.
It's hard to choose appointment days by using arrows.
Approach
Added clear names to icons for easy understanding.
Simplified the appointment process, making it easier and quicker.
Updated the design of questionnaires to be more visually appealing.
Created an easy-to-use calendar to skip specific days or months.
Prototype
Reflection
Reflecting on the WellSpring project, I noticed how crucial it is for mental health apps to stay reliable and bring happiness to users. When problems popped up, I jumped in to make the WellSpring app more steady and user-friendly for people seeking mental health support. This reflection reminded me to always care about users and keep making the app work better.
"Happy users are super important for a good mental health support app."
As I worked on the design, it hit me how making users happy is a big deal. I changed my focus to make sure users have a good experience when they use the app for mental health support. Even with challenges, finding joy in fixing things and appreciating users who use the app made the whole project feel great.
